SatinVue Blinds & Shades Inc. stands behind the quality of its products and workmanship. This page sets out, in formal terms, the warranty coverage applicable to your installation, the labour and service terms that apply, and the procedure to follow for warranty claims and technical enquiries.
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Subject to the terms and exclusions set out below, SatinVue Blinds & Shades Inc. provides the following limited warranty coverage, effective from the date of installation:
A five (5) year limited warranty applies to blind mechanisms, including internal operating mechanisms, brackets and mounting hardware, against defects in materials and workmanship under normal residential and commercial use.
A three (3) year limited warranty applies to fabric, including blind and shade fabrics, against defects in materials and workmanship under normal use, subject to the exclusions below.
A two (2) year warranty applies to motors and solar panels supplied and installed by SatinVue, including motorized operating components, against defects in materials and workmanship under normal use.
For a period of one (1) year from the date of installation, labour in connection with an approved warranty claim is provided at no charge. Covered parts and labour are both included during this initial period.
Following the first year, and for the remainder of the applicable coverage period stated above, covered parts remain provided at no charge under warranty. A service charge will apply to the labour and attendance required to complete the repair or replacement.
For clarity: the coverage periods above apply to the components indicated in each category. Where more than one category applies to a single product — for example, a motorized blind — the mechanism, fabric, and motor or solar panel are each covered for their respective periods.
Warranty claims and technical enquiries are handled directly by the SatinVue team. To ensure your claim can be assessed promptly and accurately, please follow the procedure below.
Email info@satinvueblinds.com with a clear description of the issue, together with supporting photographs or videos showing the concern.
Please include your name, contact number, installation address, and any relevant invoice or product details, so the applicable coverage can be verified without delay.
Our team will review your submission and respond within one to three (1–3) business days to confirm the assessment and the next steps.
Where a defect is confirmed under warranty, the covered component will be repaired or replaced in accordance with the labour and service terms set out above.
For warranty claims or technical issues, please refer to the contact details below. For claims, email is preferred, as photographs or videos can be attached for assessment.
This page provides a summary of SatinVue’s warranty coverage for general information. In the event of any inconsistency, the terms confirmed on your invoice at the time of installation shall prevail. SatinVue Blinds & Shades Inc. reserves the right to assess each claim on its individual circumstances in accordance with the coverage described above.